Returns policy

Returned items should be unworn, unwashed, and in the same condition they were received, with original packaging and any tags still attached where relevant.

Where stock is available, an exchange can be handled operationally through the CMS. Where an exchange is not possible, an approved return should be refunded back to the original payment method.

Refund timing depends on the payment provider and the card issuer after the return has been processed.

If an item arrives damaged, incorrect, or incomplete, the customer should contact support as soon as possible. The support team can log the issue as a complaint or order issue inside the CMS and decide whether replacement, refund, or another remedy is appropriate.

Unless a return is caused by an error on the business side, return-shipping costs can be the customer's responsibility.